new arrivals

Q&A

FAQ

How many days will it take for the goods to arrive?

BONITA ESCARLATA products are made to order , so it takes more than 2 weeks from order to arrival.

Is it possible to return

[Special contract for exchange/return]

If the following conditions apply, we cannot accept returns or exchanges.

・Products whose order information cannot be confirmed

・Returns and exchanges due to customer's convenience (color, size, etc.)

・Products that have passed more than 5 days since arrival

・Items that have been used even once, or items that have been repaired, washed, or cleaned

・Products with odors, stains, or scratches from customers

・Products whose packaging, tags, accessories, etc. have been damaged or removed

・Rough sewing within our standard range

(Depending on the product, there are also products from overseas factories, and compared to products from Japanese factories, the sewing of products from overseas factories is somewhat rougher, and the standards may be seen as loose.)

・We cannot accept refunds without prior contact, so please be sure to contact us.

I want to check the shipping status

About shipping, it takes more than 2 weeks from normal order .


Shipping may be delayed due to a large number of orders or the circumstances of the production factory. Thank you for your understanding.

Please note that we do not accept requests for delivery dates.

About restock

We will inform you on Instagram at any time.
@bonitaescarlata_official
Please check it out.
Also, if you register the restock request button on the product page, we will notify you when the item is back in stock.
Also, if you register for the mail magazine, we will deliver information including restocked products.
Please take advantage of it.